Who we are

This privacy policy applies to Sable Digital Limited ("Sable", "we", "us", "our"), a company registered in New Zealand (company number 9415747), operating the website sabledg.com. Our registered address is 15 Sunview Street, Silverdale 0932, New Zealand.

We take the privacy of our customers seriously. This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. We are committed to compliance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988.

Information we collect

Information you provide directly

• Account information: email address and password when you create an account
• Order information: name, delivery address, email address, and phone number when you place an order
• Payment information: payment is processed by Stripe — we do not receive or store your card details
• Communications: any messages you send us via the contact form or by email
• Marketing preferences: email address if you subscribe to our newsletter via Klaviyo

Information collected automatically

• Usage data: pages visited, time on site, referring URL — collected via analytics
• Device information: browser type, operating system, screen resolution
• Cookies: session cookies for cart and age verification — see cookie policy below

How we use your information

• To process and fulfil your orders, including communicating order status
• To manage your customer account
• To respond to enquiries and provide customer support
• To send marketing emails if you have opted in — you can unsubscribe at any time
• To improve our website and product offering
• To comply with our legal obligations

Third parties we share data with

We share limited personal information with the following trusted third parties, only as necessary to operate our business:

• Stripe: payment processing. Stripe's privacy policy is available at stripe.com/privacy
• Klaviyo: email marketing, for customers who have subscribed. Klaviyo's privacy policy is available at klaviyo.com/legal/privacy-policy
• Cloudflare: website hosting and security. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy
• Our suppliers: your delivery name and address are shared with our fulfilment partners solely for the purpose of dispatching your order

We do not use Facebook Pixel, Google Ads tracking, or any other advertising technology that tracks your behaviour across other websites without your consent.

Cookie policy

We use the following cookies on sabledg.com:

• sable_age_confirmed: stores your age verification confirmation for 30 days. Strictly necessary — the site cannot function without this.
• sable_cart_count: stores your cart item count for the current session. Strictly necessary.
• sable_currency: stores your currency preference. Functional.
• Analytics cookies: used to understand how visitors use the site. No personally identifiable information is collected. You may opt out via your browser settings.

We do not use advertising cookies or any cookies that track your behaviour across other websites.

Data retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Order records are retained for 7 years in accordance with New Zealand tax law. You may request deletion of your account and associated data at any time, subject to our legal retention obligations.

Your rights

Under the New Zealand Privacy Act 2020 and Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner (New Zealand) or the Office of the Australian Information Commissioner

To exercise any of these rights, please contact us at sabina@sabledg.com. We will respond within 20 working days as required by law.

Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Our website uses HTTPS encryption. Payment processing is handled entirely by Stripe and is PCI DSS compliant. We do not store payment card information on our systems.

Changes to this policy

We may update this privacy policy from time to time. We will notify customers of material changes by email where we hold your email address. The current version of this policy is always available at sabledg.com/pages/privacy.html.

Contact

Questions or concerns about this privacy policy should be directed to sabina@sabledg.com.

Sable Digital Limited
15 Sunview Street
Silverdale 0932
New Zealand